Services

De Waterkant Village offers guests stunning self-catering apartments and cottages with added services to make your stay as comfortable as possible.

A centralised Reception area acts as the perfect base from where guests can explore the area, enjoy a coffee overlooking the neighbourhood or book a tour or adventure from the exciting list of activities available at the tourism kiosk.

Reception

De Waterkant Village features a reception, located at The Charles with friendly and professional staff who offer our guests the following services - meet on arrival, assist with check-in, booking tours, airport transfers and car hire. The reception is a Wi-Fi hotspot exclusively for our guests.

Reception Hours:
Monday - Saturday: 08h00 – 20h00
Sunday: 08h00 - 17h00

Late arrivals can be arranged at an additional charge after reception hours.

Online Guest Service Directory

We are delighted to host you at our establishment and encourage you to peruse this site to familiarize yourself with our facilities and services to get the full benefit and enjoyment of your stay.

Click to view Directory
 

Uber Taxi Service

We now offer an Uber booking service for our guests. The service can be requested from reception.

Security

De Waterkant Village is patrolled by security staff on a 24-hour basis.
 

Emergency 24 Hour Control Room

De Waterkant Village is part of the Village n Life Group who offers all guests access to the 24 hour Village n Life control room. The control room has direct access to the senior management of Village n Life, Embassy or Consulate offices, and other essential and emergency contacts.

Contact number: +27 (0)21 430 4100

Housekeeping

Guest Houses
Our dedicated housekeeping department offers guests a full service, which includes a linen and towel change after every fourth night’s occupation.

A daily refresh service is included.

Cottages
Housekeeping services are available from Monday - Saturdays, on request at an additional charge.
 

Personal Laundry

Laundry and dry cleaning services are available to all guests staying at De Waterkant Village.